1-Year Limited Warranty

Last updated: October 15, 2026

Every product purchased directly from the Tedarway online store comes with a one-year limited warranty. Coverage begins on the date you receive the product and continues for 12 months.

Our quality guarantee

If your product develops a quality defect during the warranty period, you may return it to us for free repair or replacement. Covered repair parts and labour, or the replacement product, are provided at no charge. There is no restocking fee for a covered quality-defect claim.

What is covered

This warranty covers defects in materials, workmanship and product functioning under normal use in accordance with the product instructions. It applies to the products we sell, including wireless display systems, wireless audio systems, HDMI devices and KVM extenders.

How to request service

Contact us during the 12-month warranty period with your order number or another reasonable proof of purchase.
Describe the problem. Photos or a short video can help us identify the issue, but we will discuss an alternative if you cannot provide them.
We may suggest reasonable troubleshooting to help distinguish a product fault from a connection or configuration problem.
If return service is needed, we will provide the return instructions and the correct service address. Please contact us before sending your product.

Once the quality issue is confirmed, we will arrange free repair or replacement and keep you informed of the proposed resolution. We will explain any proposed replacement that differs from the original model before proceeding.

Return transport

Please contact us before returning a product. You initially pay the cost of sending the product to the service address we provide. Keep the shipping receipt and tracking record.

After a technical assessment, we will explain the findings and determine responsibility for transport costs based on the cause of the problem. If the assessment confirms a product-quality defect covered by the one-year warranty, Tedarway will reimburse the agreed return-shipping cost you advanced and cover shipment of the repaired or replacement product back to you. Please confirm the shipping method with us before dispatch.

If the assessment identifies a non-quality issue, damage outside warranty coverage or a request for paid service, we will explain the transport charges and any proposed service costs before proceeding. Costs attributable to the customer are payable by the customer. We will provide a written explanation of the assessment and discuss any disagreement with you. Mandatory consumer rights and any legal requirement for us to provide a prepaid return or cover additional costs take priority.

Damage outside quality coverage

The quality warranty does not cover damage caused by accidents, misuse, unsuitable power supplies, operation contrary to the instructions or ordinary cosmetic wear that does not result from a product defect. We will explain the reason if a problem is outside coverage. Using third-party parts or repair services does not by itself void this warranty; only damage caused by those parts or services is excluded to the extent permitted by law.

A connection issue caused solely by an unsupported device, signal format or installation condition is not automatically a product defect. If the product fails to meet a description or compatibility assurance we provided, contact us for a remedy.

Technical assessment and resolution

Inspection timing, technical tests and any proposed charges depend on the particular problem and product. We will discuss the expected assessment process and any charge before you agree to it. No inspection fee or paid repair will be added automatically without your approval.

We will explain the technical findings in writing and identify the reason for the proposed repair and transport-cost allocation. If you disagree with the findings, contact us with any additional evidence so the case can be reviewed. If you decline paid repair or refurbishment, we will discuss return of the product, any previously agreed charges and the applicable transport arrangements before proceeding.

If the product cannot reasonably be repaired or the original model has been discontinued, we will work with you to agree on a comparable replacement or an appropriate refund. Any remedy required by consumer law remains available.

Factory repair and refurbishment after the warranty

You may contact us for factory inspection, repair or refurbishment even after two to three years of use, including for non-quality issues or after the one-year warranty has ended.

This is an after-sales service option, not an extended free warranty or a long-term right to a refund. We will assess the requested work, confirm parts availability and explain feasibility, estimated service time, transport charges and any repair or refurbishment fees. No paid work will begin without your approval.

Your consumer rights

This warranty is in addition to rights you may have under applicable consumer law. It does not exclude or limit mandatory rights to repair, replacement, refund or other remedies. For U.S. consumers, this warranty gives you specific legal rights, and you may also have other rights which vary from state to state. No implied warranty is disclaimed by this policy.