Terms of Service

Last updated: October 15, 2026

These terms apply to your use of the Tedarway online store and purchases made through it. Please read them together with the product description, our privacy policy and any shipping information provided for your order.

Using the store

Use the website lawfully and provide accurate information when placing an order or contacting us. Do not interfere with the website, attempt unauthorised access or misuse another person's information. If you maintain an account, keep your access details secure.

Products and compatibility

Read the product's interfaces, supported formats, configuration and power requirements before purchasing. Wireless range and maximum resolution depend on the model and installation conditions; these are not a guarantee of identical performance in every environment. Contact us if you need help checking a particular setup. These qualifications do not reduce our responsibility for inaccurate product descriptions or a compatibility assurance we give you.

Accessories and equipment shown for context are included only when the product listing expressly identifies them as part of the package.

Prices and orders

Check the currency, items, variants, shipping charges and taxes shown before submitting an order. Provide a complete delivery address. Payment and order information may be reviewed for legitimate fraud-prevention and fulfilment purposes. If a material pricing or availability error affects your order, we will contact you with the available options and refund any payment for an order we cannot fulfil.

Customised orders and deposits

Customised products require a deposit. Before payment, we will confirm the specifications, deposit amount, balance-payment arrangements and expected production schedule with you in writing.

You may request cancellation or changes before production begins. Contact us promptly so we can confirm whether production has started and record the cancellation or revised specifications. Deposit-refund treatment must be agreed in writing before the deposit is paid; a deposit is not automatically described as non-refundable by this policy.

After production has started, we will review requests for changes or cancellation against the production stage and the agreed custom-order terms. Changes may not be possible once work is underway.

Customised products are not eligible for change-of-mind or other non-quality returns under our voluntary returns policy. Quality issues remain covered by the applicable warranty. This restriction does not exclude mandatory rights for defective, misdescribed or otherwise non-conforming goods, or any cancellation rights that applicable law does not allow us to exclude.

Shipping and delivery

Standard, non-customised orders are usually dispatched within 1–3 days after confirmation and payment. Estimated delivery is 7–10 business days after dispatch, in addition to processing time. Customised products take longer; the production and dispatch estimate will be confirmed for the individual order before it is finalised. See our Shipping Policy.

Estimates do not waive your legal rights. If we cannot meet a promised shipment date, we will explain the delay and provide the cancellation or other options required by applicable law.

Dispatch origin and import costs

Depending on the product and available stock, orders may ship from a warehouse in the United States or China. Shipping origin is product-specific. Customers are responsible for applicable import duties, import taxes and clearance charges unless expressly included at checkout or otherwise required by law.

30-day non-quality returns

You may request a return of a standard, non-customised product because you changed your mind or ordered the wrong model. Please contact us within 30 days after delivery to request return instructions. The customer is responsible for return shipping costs for a non-quality return.

Do not send a return before receiving the correct return address and instructions. Pack the item securely and retain your shipment record. A service request after two to three years is a request for inspection, repair or refurbishment; it is not a right to return the product for a refund after the 30-day return period.

Any mandatory withdrawal or cancellation rights that apply to your purchase remain available.

One-year quality warranty

Products purchased directly from this store have a one-year limited warranty from delivery. For a covered quality issue within those 12 months, you may return the product for free repair or replacement. Full coverage, claims instructions and return-transport information are set out in our 1-Year Limited Warranty. Our Returns & Refunds policy explains returns and refunds. We do not disclaim applicable implied warranties.

After-sales transport and long-term service

For a service return, customers initially advance return postage. Technical assessment determines responsibility for transport costs. For confirmed quality defects covered by the one-year warranty, we reimburse the agreed return postage and cover shipping the repaired or replacement product back to you. See the warranty policy for the process and applicable consumer-rights safeguards.

You may contact us for factory inspection, repair or refurbishment even after two to three years of use, including for non-quality issues or after the one-year warranty has ended.

This is an after-sales service option, not an extended free warranty or a long-term right to a refund. We will assess the requested work, confirm parts availability and explain feasibility, estimated service time, transport charges and any repair or refurbishment fees. No paid work will begin without your approval.

Technical assessment and resolution

Inspection timing, technical tests and any proposed charges depend on the particular problem and product. We will discuss the expected assessment process and any charge before you agree to it. No inspection fee or paid repair will be added automatically without your approval.

We will explain the technical findings in writing and identify the reason for the proposed repair and transport-cost allocation. If you disagree with the findings, contact us with any additional evidence so the case can be reviewed. If you decline paid repair or refurbishment, we will discuss return of the product, any previously agreed charges and the applicable transport arrangements before proceeding.

If the product cannot reasonably be repaired or the original model has been discontinued, we will work with you to agree on a comparable replacement or an appropriate refund. Any remedy required by consumer law remains available.

Website content

Website text, design and imagery may be protected by intellectual-property rights. Product names and third-party trademarks belong to their respective owners. Do not reproduce content in a way that infringes those rights.

Third-party services and privacy

Shopify provides the store platform. Payment, delivery and other third-party services may also apply their own terms. Our privacy policy explains the store's handling of personal information. Never send passwords or complete payment-card details through a customer-support message.

Mandatory protections

Nothing in these terms excludes liability that cannot lawfully be excluded or restricts your mandatory consumer protections. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Changes

We may update these terms for future use of the store. Changes do not retrospectively reduce the warranty or mandatory rights applying to an existing purchase.